You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us prior to returning the item so that we can provide a mailing label.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you have a question about your shipping price, please email. Oftentimes we are able to provide a discount on international shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that you can choose shipping based on the price of your order-this is labeled as Standard Shipping. This shipping method keeps shipping rates low for you. The shipping carrier used for this option is USPS. Generally, most single or double item orders ship first-class, arriving at most locations withing 3 business days. If you have more items in your order, the shipping may be USPS Priority Mail, which will arrive in most locations in 2-3 days.
If you order items and you live in Humboldt County, California, the shipping is always free and may even be hand delivered to your door by Violet and Company staff.
Free shipping on orders that are $25.00 and up.